![]() ![]() All of our products are non-toxic and we use high-quality materials like renewable New Zealand pine to ensure our products are not only keeping your children safe but also are contributing to a healthier Earth. WE ARE HEALTHY – Delta Children uses healthy materials to create the best sleeping environments for your kids. Parents also love our expansive line of baby gear, including strollers & joggers, bassinets, highchairs, toddler potties, bath items, walkers and baby floor seats. The Serta Counting Sheep are adorable, but it doesn’t tell me about the people behind the business.WE MAKE PRODUCTS FOR EVERY AGE & STAGE – From nursery sets, cribs, mattresses, gliders, dressers, changing tables, bookcases, and toy storage to toddler beds, playroom items, kids’ and teen chairs, and twin-sized beds, we are a one-stop shop for all your needs. It’s a bit difficult to connect with the Serta brand, because it feels like a big, faceless corporation. Maybe you do, but you’re just not telling the world – why not? If you don’t, maybe it’s time to start □ I don’t see any mentions of collaborating with charities or non-profits by way of donating products or volunteering time, which has fast become a standard for most mattress companies. This way we can make decisions on our own and in peace without needing to ask for more information. Not only detailed descriptions about the products, company and return/warranty policies but also placed in very obvious places without us needing to dig it up. In my humble opinion, this is what I think you can do to improve: I also appreciate that your products are across the globe in physical store locations, so I can test it out before buying. I like that you’re forward-thinking and have merged with Tuft & Needle to enhance your online presence and reach a younger audience. You’re much respected for your 85+ years of experience in the bedding industry.īeing the largest mattress manufacturer in the US, being the official mattress of the National Sleep Foundation and bringing a lot of “firsts” to the sleep industry aren’t easy feats! Well, I can tell you that Serta did not disappoint! ![]() I know that most companies have an online presence, but I always wonder if they are actually active and will respond back to comments and messages. Find the closest one to you using their store locator, or just do a quick google search. They are all around the world, or at least their retail partners are. They encourage customers to write to them, so do it! They say they’ll get back to you within 2 business days, but they got back to me a lot faster! Usually, the next business day while on a weekend and within a few hours during the weekday. You can submit your enquiry through their website’s contact form. They are opened from Monday to Friday, 9am-5pm Eastern Standard Time. There are a total of 5 ways to get in contact with Serta: ![]() I really like that Serta has their entire warranty policy uploaded online for all the read – this tells me that they are being transparent! Remember to read these legal documents beforehand so that you fully understand what you’re getting yourself into. Foam or Non-Quilted (Smooth Top) Hybrid = >0.75”.Here are the measurements for sagging or body impression that qualify for warranty claim according to the type of mattress: If you feel like it’s too firm or soft for your liking, best to refund or exchange it while you still can. No warranty ever covers normal wear and tear, any damages you inflicted on the product – intentional or not – or your comfort preference. Like other warranty policies, they only cover the standard manufacturing defects. You can call their dedicated product warranty line at 1 -888 -557- 3782 from Monday to Friday, 9am to 5pm Eastern Standard Time. It’s easy – you can start a warranty claim right on their website. Depends on the model, but 10 years at a minimum! ![]()
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